Nicole Olson

“I found Joan through a co-worker who was contemplating whether to list her home “FSBO”, utilize Joan’s MLS service or to list with a realtor. As a single female looking to sell her first home I had decided long ago I wanted to attempt to sell my condo without a realtor but wanted an opportunity to get the exposure the MLS listings offer. After looking at Joan’s website I thought the deal just seemed too good to be true. I figured there must be some “hidden fees” somewhere… I researched some other broker’s offering the MLS service and then came back to Joan. I returned to Joan for several reasons. First and foremost was her prompt communication style. I would send her an email and within the hour I would have a response…usually within minutes. On top of that Joan understood I was going through this for the first time and spoke to me in terms I could understand and made the entire process less intimidating. She always gave me her honest opinion and offered her personal and professional advice when I needed it most. The final quality I’d like to mention that definitely separates Joan from the rest, was her willingness to go above and beyond the scope of her agreement to finalize the sale of my condo. I received an offer in two weeks after listing with Joan and happened to be heading out of town for the weekend that same day. I was in a panic wondering how I was going to get through the negotiation phase when I was miles away from my condo. Joan called me that morning and told me exactly what I needed to do and how to do it. I’d like to mention Joan was at a funeral this day and stepped out to make the call to me. This further demonstrated to me how much she genuinely cares about her customers, reputation and business. Good customer service is definitely lacking in business transactions these days but hands down Joan exceeding my expectations in every way. It was because of Joan my first offer was the buyer who ended up purchasing my condo. In this market I never imagined I would have an offer in 2 weeks and especially by doing it on my own. After this experience I will most definitely utilize Joan’s services again and will tell everyone I know about Joan and what she offers. Not only her MLS listing service, but more importantly the intangible services she provides. I’d also like to share that the co-worker who gave me Joan’s information still has her home on the market after 3 months and has now enlisted a realtor which means taking a 3% cut on the sale price of her home. I wonder where she would be if only she would have contacted Joan… Thanks again for everything! ”

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